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  • George M. Etheridge

Optimizing Success - Some Live Chat Facts!

Updated: Jul 22, 2019

Optimizing Success - Some Live Chat Facts!

Live chat will become the #1 website communication technology used to connect buyers with sellers in the next 2 to 3 years and the questions you must ask yourself are:


Can I afford not to invest now, in live chat, managed live chat services and or live chat sales training, when it's so important to your growth?


Would I leave my phone unanswered in today's competitive market?


Then why would i leave my live chat customers without a way to communicate with me, when over 60% of my website visitors are using smartphones and they want to use live chat and stay anonymous?


Live Chat Sales Reps need Specialized Training Just Like Call Center Reps Need Specialized Telephone Training.


Here are some statistics from recent research that demonstrate how live chat directly contributes to increased sales, reputation, and retention rates.


50% of visitors are more likely to purchase from a website with live chat


30% of visitors are more likely to purchase from a website with the live chat option even if they don’t use it


40% of online users trust a brand more if it offers live chat


50% of visitors are more likely to return to a website offering live chat


55% of visitors are more likely to repurchase from a company that offers live chat support


The Average website conversion is usually between 2 and 2.8%


Our professionally trained live chat agents sell 15 to 25% of everyone they chat with, do the math!




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